Follow your order from the moment it leaves preparation. After Kivonzera dispatches a parcel, we send a shipping confirmation to the email provided at checkout. Where the carrier supports tracking, that message includes a tracking number or link.
A new number may show “not found” or “label created” until the first carrier scan is recorded. During cross-border transit, a parcel can move between logistics partners without daily updates. This does not necessarily mean it has stopped moving. Please allow reasonable time for the tracking system to refresh.
Check your spam or promotions folder if you cannot find the shipping email. If the address on the order was entered incorrectly, contact support with your order number and another way to verify the purchase. We will not disclose order details without appropriate verification.
If the parcel has exceeded the estimated delivery window, or tracking shows an unexpected exception, contact info@kivonzera.store with the order number and the latest tracking status. We can review the available carrier information and explain next steps. Please remember that an estimated arrival date is not a delivery guarantee.